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On the Web, competition is just one click away (JustHost is our new host)
Monday, November 02, 2009 4:31 PM

This is a post about customer service, customer frustration and customer / user experience. I've made a move from my old webhost Inside.hr to JustHost.com. Reason? Well, I was frustrated with their „customer service“. After careful consideration, I’ve...( read more ) Read More...

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Filed under: UX, Web, User Experience, UX / usability tutorials, web host, service management, customer support, Featured Articles, customer service

Design pricing: It’s never just about the price
Wednesday, October 14, 2009 5:22 PM

Setting proper pricing for your UX design work is crucial. It goes hand in hand with setting your customer's expectations. Set the price too low and you will gain reputation of the same kind. Set it high – you will also set high expectations. If you can...( read more ) Read More...

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Filed under: Silverlight, WPF, Design, UX, User Experience, UX / usability tutorials, biz, business, pricing

UX ROI: User Experience Return on Investment
Saturday, October 10, 2009 3:58 PM

Calculating and even trying to understand what all adds up to the UX ROI is difficult task. When we are faced with clients and investors – ROI is something they often ask for. How to even start thinking about return on investment in the field of user...( read more ) Read More...

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Filed under: Silverlight, WPF, UX, User Experience, roi, UX / usability tutorials, biz, return on investment, business, usability

UX thoughts – Learning Phase Tools III
Friday, September 18, 2009 4:46 AM

In my last post in the UX thoughts series , I wrote about how allowing the user to experiment and being consistent with the already existing knowledge of the user can help learning to use your software. Reusing existing applications If we are taking the...( read more ) Read More...

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Filed under: Silverlight.net, UX Thoughts, User Experience