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On the Web, competition is just one click away (JustHost is our new host)
Monday, November 02, 2009 4:31 PM

This is a post about customer service, customer frustration and customer / user experience. I've made a move from my old webhost Inside.hr to JustHost.com. Reason? Well, I was frustrated with their „customer service“. After careful consideration, I’ve... Read More...

by UX Passion - Things about user experience, usability, IA, SEO, tutorials, blogging and Microsoft

Filed under: UX, web, Featured Articles, UX / usability tutorials, user experience, web host, service management, customer support, customer service

GUI Design : I like to focus on important tasks.
Monday, October 19, 2009 3:49 PM

I take a lot of inspiration from the iPhone, as to me its this device that fits in your hand and has not a lot of real estate, yet it accomplishes more tasks at times than most computer desktops today. I can make calls, check email, look at calendar,... Read More...

by RIAGENIC.com

Filed under: user experience, Design Theory, Featured

Do we have one site too many?
Saturday, October 17, 2009 12:26 AM

In the past month if you’ve interacted with via twitter, email, facebook etc you’ve probably been asked by me “How many sites do you visit a week”. I only ask is that I’ve got this theory or ill feeling that we at Microsoft are making far too many... Read More...

by RIAGENIC.com

Filed under: user experience, Featured

Apple stole my whitespace.
Friday, October 16, 2009 11:07 PM

I often meet up with a co-worker (Michael Bach, Product Manger & Designer for Microsoft.com/Web) and we talk all things design. As it for us is therapy given we are constantly surrounded by engineers within Microsoft One insight Michael came up with... Read More...

by RIAGENIC.com

Filed under: Apple, user experience, Design Theory, Featured, whitespace

User Experience – The Kettle.
Friday, October 16, 2009 11:04 PM

How many kettles have you owned over the years? is it more than one? has it always been the same one? It’s a pretty straight forward device, you fill it up with water, it heats up and then you tip the contents out into a container. Why then are there... Read More...

by RIAGENIC.com

Filed under: user experience, Featured

Design pricing: It’s never just about the price
Wednesday, October 14, 2009 5:22 PM

Setting proper pricing for your UX design work is crucial. It goes hand in hand with setting your customer's expectations. Set the price too low and you will gain reputation of the same kind. Set it high – you will also set high expectations. If you can... Read More...

by UX Passion - Things about user experience, usability, IA, SEO, tutorials, blogging and Microsoft

Filed under: Business, WPF, silverlight, UX, Design, UX / usability tutorials, biz, user experience, pricing

UX ROI: User Experience Return on Investment
Saturday, October 10, 2009 3:58 PM

Calculating and even trying to understand what all adds up to the UX ROI is difficult task. When we are faced with clients and investors – ROI is something they often ask for. How to even start thinking about return on investment in the field of user... Read More...

by UX Passion - Things about user experience, usability, IA, SEO, tutorials, blogging and Microsoft

Filed under: Business, WPF, silverlight, UX, Featured Articles, UX / usability tutorials, usability, roi, biz, return on investment, user experience